How to submit a written complaint
In line with Article 10 of the Croatian Consumer Protection Act, you can submit a complaint about our services in writing:
- by e-mail to manager@bellevuehotel.hr;
- by post to Riva sunca d.o.o., Hotel Bellevue, Obala hrvatske mornarice 1, 22000 Šibenik;
- in person, in writing, at the hotel reception, which is open 24 hours.
Please include your name and contact details, the date of your stay or booking number, and a description of the issue. We confirm receipt of the complaint without delay and send a written reply within 15 days of receiving it.
If we cannot resolve the matter together, you may turn to a body for alternative resolution of consumer disputes. The list of such bodies is published by the ministry responsible for consumer protection. You also have the right to bring the matter before the competent court.
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